Get Prepared

In practice can take up to 6 weeks to receive a payment from your initial Universal Credit claim. Get prepared and make sure your claim goes smoothly!

To make a claim you will need

  • Access to a computer and internet
    Claims for UC can only be made online and it is important that you have ongoing access to the internet so you can manage your claim
  • An email address
    to register and receive updates about your claim
  • Verification
    of who you are and where you live
  • Bank Account
    for you to receive your monthly payments
  • Details of your household members 
    you need to know their dates of birth

Making a claim, step by step

  • Step 1: Make a claim online for UC here: gov.uk/apply-universal-credit 
  • Step 2: Verify yourself in the job centre or online
  • Step 3: Apply for an advanced payment loan (half your first personal element)
  • Step 4: Get help from KHT on 0151 290 7000 or email us at contactcentre@firstark.com

Unable to make a claim online?

If you are unable to make a claim online due to illness, disability, or issues with reading and writing or using a computer, you may be eligible to claim by telephone or face to face. For more information contact the Universal Credit Helpline on:

Telephone: 0345 600 0723
Textphone: 0345 600 0743

Monday to Friday 8am – 6pm

These calls may cost up to 9p a minute from a landline, or between 8p and 40p a minute from a mobile, however you can request that they call you back. The calls usually takes around 40 minutes.

KHT here to help

If you need further support or would like to talk to someone direct, please get in touch.
We can help you with:

  • Help with ID and verification
  • Managing your claim
  • Paying your rent
  • Emergency Support and Food Vouchers
  • Benefit advice and entitlement
  • Signposting for employment and debt advice

Here to Help

If you need support applying for Universal Credit or on any of the points
covered here, please get in touch.

Speak to one of our friendly advisors today

Live Chat

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