If you are unable to make a claim online due to illness, disability, or issues with reading and writing or using a computer, you may be eligible to claim by telephone or face to face. For more information contact the Universal Credit Helpline on:
Telephone: 0800 328 5644
Textphone: 0800 328 1344
Monday to Friday 8am – 6pm
These calls may cost up to 9p a minute from a landline, or between 8p and 40p a minute from a mobile, however you can request that they call you back. The calls usually takes around 40 minutes.
If you need further support or would like to talk to someone direct, please get in touch.
We can help you with: