Paying Your Rent

Ways to Pay

When you claim UC the housing element will be paid direct to you as part of your single monthly payment. You are responsible for paying your rent from this.

Direct Debit

Please download our Direct Debit Form or call 0151 290 7000 to set up this convenient way to pay.

Paying by Telephone

To pay by phone, you’ll need the following information:

  • Payment reference
  • Debit or credit card details
  • Amount you want to pay

Automated Service:

Our allpay automated phone payment service is available 24 hours a day, 7 days a week. Please note that calls to allpay cost 7p per minute + your phone company’s access charge. Call 0844 557 8321. 

Contact Centre:

Lines are open between 8am – 8pm on weekdays and 9.30am – 1pm on Saturdays. Call 0151 290 7000.

Post Office or PayPoint

You can pay by cash or debit/credit card at the Post Office or at retail outlets displaying the PayPoint sign – you’ll need your rent payment card and a method of payment.

Paying Online

Self service online:

You can pay your rent using our online payment tool.

Click here to pay your rent now

Online banking:

You can also make payments through your bank’s online banking system. If you already use online banking, you just need to send payments to our account:

Payee: Knowsley Housing Trust
Bank sort code: 20-51-01
Account number: 80986089
Bank: Barclays Bank, Water St, Liverpool L69 2DU.

Remember to quote your payment reference number: this can be found on your rent payment card.

UC Christmas Payments

Tenants and customers who are in work and also receive Universal Credit are being warned of the impact that being paid early this Christmas could have on your money.

Some companies bring their December payday forward so that their employees are paid in advance of Christmas.

For some, this can result in two pay cheques being received in the same Monthly Assessment Period, and this could reduce – or even completely cancel – your entitlement to Universal Credit.

If this happens to you, you must make a rapid reclaim straight away or risk having to apply for Universal Credit all over again.

If you’re concerned or have any futher questions contact us on our Live Chat tool or click here

Here to Help

If you need support applying for Universal Credit or on any of the points covered here, please get in touch.

Speak to one of our friendly advisors today

Live Chat

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