Utilities & Household Bills


KHT have been working with United Utilities to offer customers the best tariff rate for you.

You may qualify for the ‘Back on Track Tariff’, which starts from £110 per year. Or if you’re receiving pension credits you may qualify for ‘Help to Pay’, a fixed annual tariff of £250 a year for a single person.

Call United Utilities on 0800 072 6765 for more information.

Gas and electricity


Changing energy supplier is easy and can knock hundreds of pounds off your bills. It doesn’t matter if you rent or own your home, you should be able to switch.  Choose a comparison website and make sure you have a recent bill and your bank details to hand.  You can find a list of Ofgem accredited price comparison sites on the Energy Shopping website.

Affordable warmth

For more advice on affordable warmth you can contact us and ask for a referral to our affordable warmth officer who can offer ways to help save you money on utility bills. Including information about local collective switch initiatives for gas and electricity domestic supplies that could offer real savings for your household.

Pay by direct debit

It’s usually cheaper and means you won’t have to worry about missing payments.


Tenants home contents insurance

As your landlord, KHT offers building insurance that covers damage to the structure of your home by fire, flood or other hazards. It does not, however, take out insurance that covers damage to the contents of your home, such as your furniture, carpets, curtains and other belongings.

You are responsible for insuring your own belongings, furniture and decorations against fire, theft vandalism or burst pipes. We strongly recommend that you take out home contents insurance.

KHT insurance for tenants and leaseholders

We offer a range of services that can give you peace of mind whatever your needs, at a price that you can afford – for a no obligation quote, call us on 0151 290 7891.

Claiming Council Tax Reduction/Support – As Council Tax support/reduction is not a benefit that is included in Universal Credit it is your responsibility to ensure you make a claim to your Local Authority to claim Council Tax Reduction or support.

Apply Online

Save money on bills

Apply for council tax reduction gov.uk/apply-council-tax-reduction

If you need help with any of the above we are here to help!

Call: 0800 561 0007

Email: contactcentre@firstark.com

Help with heating costs

Cold Weather Payments

Cold Weather Payments are made in periods of extreme cold to people receiving certain benefits. It is issued when the average temperature in your area has been recorded as zero degrees celsius or below for 7 consecutive days.

You might be entitled to Cold Weather Payments if you’re on Universal Credit and meet certain criteria. There’s no need to apply. If you’re eligible, you’ll be paid it automatically.

Warm Home Discount Scheme

You could get money off this winter’s electricity bill. Visit the Gov website to find out who is eligible and if your supplier is part of the scheme.

Stay warm and keep bills down

  • When the sun goes down and the temperature drops, draw your curtains and close doors to keep the heat in.
  • A typical household could save between £45-80 a year just by remembering to turn off appliances left on standby!
  • Radiator reflectors on external walls can redirect heat back into your home – they’re cheap to buy and easy to install, we can even do it for you as part of a full Home Energy Audit.
  • Feel a draught? As well as checking windows, loft hatches and doors, take a look at any skirting or cables/pipes that run through the walls. You can use draught excluders to block any gaps – but remember not to cover any air vents! Fires and gas appliances need ventilation.
  • Keep radiators clear and unobstructed – move furniture and curtains away to help heat flow through the room.
  • If you’re on Universal Credit, you could be entitled to help with heating costs. Read more about the Warm Home Discount Scheme and Cold Weather Payments.
  • Our dedicated team can undertake a full FREE Home Energy Audit for you – helping you make serious savings on your energy bills. Call 0151 290 7000 and ask to speak to our Energy Surveyor.

Use less

It sounds obvious, but the less energy you use the lower your bills will be. There are plenty of tips and tricks you can use to cut your consumption. We’ve listed some below.

Spend one minute less in the shower

If each member of a family of four spent one minute less in the shower they could save approximately 36 litres of water a day!

Use a washing up bowl

Instead of letting the tap run for longer than it needs to, use a washing up bowl – you can reduce wasted water by up to 50 per cent! Even better, use your dishwasher, you’ll save yourself a job and often they use less water than washing dishes by hand – remember to do a full load each time.

Turn off the tap

Turning off the tap while brushing your teeth saves a massive six litres of water per minute! For a family of four that could be up to 48 litres a day.

Boil only what you need

People often overfill the kettle when they make a cuppa, think about it next time you make one just for yourself, and make your mantra: ‘boil only what you need’.

Ditch the hosepipe

Hosepipes use hundreds of litres of water an hour. Use a watering can for your plants, and a bucket and sponge for your car, and you’ll be doing the environment a good turn.

Avoid sprinklers

A sprinkler uses more water in one hour than a family of four will use in a day. Lawns will soon green up again after hot weather leaves and we get some rain!

Water out of hours

Water your garden in the early morning or late evening, when less water is lost through evaporation.

Consider re-using water from the home in the garden

Think about ways you can re-use any water from the home in the garden. Plants can be watered with bath, shower and kitchen water. Soil and potting compost are effective at filtering out contaminants including soaps and detergents, so there’s no need to worry about using it on your plants.

Here to Help

If you need support applying for Universal Credit or on any of the points covered here, please get in touch.

Speak to one of our friendly advisors today

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